For many people, using community transport can make a real difference. Whether you are heading into town for some shopping, joining one of our community trips or using a scheduled service, we want your journey with Wealdlink to be as easy and enjoyable as possible.
Plan ahead
A little preparation can make your journey much more relaxed. Take a look at the latest timetable or service information before you travel, and make sure you know where and when your service operates.
If you are using one of our door-to-door shopping services or a community trip, remember that these journeys need to be booked in advance. Our shopping services are available to people who have difficulty accessing normal service buses, and passengers need to register before using the service.
Give us a call
If you are not sure which service is right for you, please don’t worry. Our team will be happy to talk things through and explain how the service works. It is much better to ask before your journey than to be unsure on the day.
For shopping services, we will contact you before your journey with an approximate collection time. As these are door-to-door services, collection times can vary depending on the number of passengers and the route.
Be ready for collection
Once you have been given an approximate collection time, please try to be ready in good time. Our buses often have several passengers to collect, so keeping the bus waiting can affect everyone’s journey.
Having everything you need ready before the bus arrives also helps make the journey smoother. If you have any questions about where you should wait or anything you need to bring with you, just ask when you make your booking.
Travel comfortably
Community transport is about more than simply getting from A to B. For many of our passengers, it is also a chance to get out, do some shopping, meet other people and enjoy a day in the local community.
Take your time, settle in and enjoy the journey. Our services are designed to provide practical transport while helping people stay connected with the places and communities around them.
Keep our details handy
If your plans change, or you need to check something about your journey, it helps to have our contact details to hand. You can also use our website to find information about our scheduled services, shopping services and community trips.
We are always happy to help if you are unsure about anything. A quick conversation with the team can often answer a question before it becomes a problem.
Enjoy your journey
Whether you are travelling with us for the first time or are already a regular passenger, we hope your journey with Wealdlink is a positive one. Our aim is to provide friendly, accessible community transport that helps people get where they need to go.
If you have a question about our services or would like to find out how Wealdlink can help, please contact us.
